Terms of Service

Version 2026-09-29. These terms apply to everyone who uses LeaseLens, on the Free or the Pro plan.

1. Who we are

LeaseLens is hosted on the FGI Property website with permission. It is a separate service from FGI Property's property management business. We don't belong to any self-regulatory body or subscribe to an alternative dispute resolution code.

2. Accepting these terms

You accept these terms by ticking the box when you create an access key, run your first scan, or upgrade to Pro. If you don't accept them, please don't use LeaseLens. If you use it for a business (for example an agency), you confirm you may accept these terms on its behalf.

We may update these terms. If we do, we'll show the new version and ask you to accept it before your next scan or payment. A change to the Pro price will be emailed to you at least 30 days before it applies, and you can cancel before then.

3. What LeaseLens does

You upload a residential lease (PDF, Word or text). LeaseLens extracts key terms, checks the lease against a clause checklist drawn from South African law, flags wording that often causes disputes, and produces an on-screen report and a PDF. Pro adds suggested wording, ready-to-use clauses, next steps and an AI clause-by-clause review. The service is delivered online, immediately after each scan.

4. Not legal advice

Reports are produced automatically by software, including an AI model on Pro. They are general information to help you review a lease. They are not legal advice and do not create an attorney-client relationship. Reports can be incomplete or wrong, for example when a document is scanned as an image, badly formatted, or unusual. Suggested wording is a starting point, not wording checked for your situation. Before relying on a report for an important decision, a dispute or an eviction, get advice from a qualified attorney.

5. Your account and access key

Your access key works like a password. Keep it private. Anyone with your key can use your account and your plan's allowance. One key is for one person or one business. We may limit how many free keys can be created from one device.

6. The Free plan

The Free plan includes 1 quick scan a month with a summary report. We may change what the Free plan includes at any time.

7. The Pro plan and payment

• Price: R299 / month. This is the full price. There are no other fees from us.
• Billing: Pro is a monthly subscription. You're charged when you upgrade and then every month on the same date until you cancel.
• Payment: payments are processed by Paystack. We never see or store your full card details. Charges appear on your statement as AiLense. Paystack emails a receipt for every payment, which is your record of the transaction.
• What's included: unlimited quick scans, the full report, and 100 AI clause reviews a month. Unused AI reviews don't roll over.
• Failed payments: if a monthly payment fails, your account returns to the Free plan until payment succeeds again.

8. Cancellation

You can cancel Pro at any time from "Manage billing" in the app, or by emailing leaselens@fgiproperty.com. Cancelling stops future payments. You keep Pro until the end of the month you've already paid for, then your account returns to the Free plan.

9. Refunds and the cooling-off period

Pro starts the moment your payment goes through, and you ask us to start it immediately when you upgrade. Under section 42(2)(d) of the Electronic Communications and Transactions Act, the 7-day cooling-off right in section 44 does not apply to services that begin with your consent within that period.

For this reason we don't refund part-months or unused time. We will refund you in full if:

• you were charged in error, charged twice, or charged after you cancelled; or
• the law requires a refund, for example under the Consumer Protection Act if the service was not provided as described.

To ask for a refund, email leaselens@fgiproperty.com within 30 days of the charge. Nothing in these terms limits a right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act that can't legally be excluded.

10. Your documents and privacy

Uploaded leases are processed in memory to produce your report and are then discarded. We don't store them. We keep your email address, plan, usage counts and payment records to run your account. You confirm you're entitled to upload the lease. Please don't upload more personal information than you need, such as ID copies or payslips. Read the Privacy Notice for how we handle personal information under POPIA.

11. Fair use

You may not: share or resell access; scan leases as a paid service for others without a Pro plan per user; copy, scrape or reverse-engineer the service; overload it with automated requests; upload malware or unlawful material; or use it to harass anyone. We may suspend or close an account that breaks these rules. If we close a paid account for a reason that isn't your breach, we'll refund the unused part of the month.

12. Ownership

The LeaseLens software, checklist, wording and design belong to us. Your reports are yours to use for your own leases, and you may share them. The Free report includes links back to LeaseLens.

13. Limits on our liability

We work to keep LeaseLens accurate and available, but we don't guarantee it will be error-free or uninterrupted. To the extent the law allows:

• we are not liable for loss or damage arising from relying on a report, including lost rent, deposit disputes, legal costs or indirect loss;
• our total liability to you for any claim is limited to the amount you paid us in the three months before the claim (or R0 on the Free plan).

These limits don't apply to loss caused by our gross negligence or wilful misconduct, or where the Consumer Protection Act does not allow them.

14. Availability

We may change, improve or pause features, and the service may occasionally be slow or unavailable for maintenance. If we permanently close LeaseLens, we'll give Pro users at least 30 days' notice and stop charging them.

15. Law and disputes

These terms are governed by South African law. If you have a complaint, email leaselens@fgiproperty.com first, and we'll respond within 5 business days. If it isn't resolved, you may approach the Consumer Goods and Services Ombud, the National Consumer Commission, or a court with jurisdiction.

16. Notices

We send notices to the email address on your account. You can send notices to leaselens@fgiproperty.com. Legal documents may be served at the physical address in section 1.